國(guó)泰航空回應(yīng)歌手吳尊：深表歉意

國(guó)泰航空回應(yīng)歌手吳尊的“公開(kāi)控訴”。

Cathay Pacific has apologized to actor and singer Chun Wu after his checked baggage was delayed for three days following a disrupted flight connection, prompting him to publicly express his frustration.

6月25日，歌手、演員吳尊發(fā)文喊話(huà)國(guó)泰航空，稱(chēng)自己轉(zhuǎn)機(jī)時(shí)明確要求確保行李隨自己一起落地，但到巴黎后等了三天也沒(méi)等到行李，也聯(lián)系不到當(dāng)時(shí)對(duì)接自己的工作人員，對(duì)航司的處理十分失望。

On Thursday, Wu wrote on social media that while making a flight connection, he had specifically requested that his luggage travel with him. However, after arriving in Paris, he waited three days without receiving it. He also said he was unable to reach the staff member who had previously assisted him and expressed disappointment with the airline's handling of the situation.

按照吳尊的說(shuō)法，自己從（澳大利亞）墨爾本飛到香港，坐在飛機(jī)里等了快三個(gè)小時(shí)才起飛，到香港接不到原本去巴黎的航班，國(guó)泰幫其安排飛到（英國(guó)）曼徹斯特轉(zhuǎn)機(jī)去巴黎。

吳尊稱(chēng)，國(guó)泰的員工確認(rèn)行李一起上了該飛機(jī)他才上機(jī)，到了曼徹斯特，國(guó)泰有安排一位華人員工來(lái)協(xié)助，國(guó)泰安排了法航飛到巴黎，結(jié)果落地巴黎, （行李）等了三天還找不到。

吳尊控訴道，其在巴黎等了三天也沒(méi)有答案，才決定發(fā)這個(gè)視頻，“已打了無(wú)數(shù)次的電話(huà)詢(xún)問(wèn)我行李的情況，回復(fù)都是很不用心和積極的。”

Wu added that after waiting three days in Paris without any progress, he decided to speak publicly about the incident. "I've called countless times to check on my luggage," he wrote, "but the responses have been neither attentive nor proactive."

6月25日晚間，國(guó)泰航空方面就此事回應(yīng)澎湃新聞?dòng)浾叻Q(chēng)，“國(guó)泰航空對(duì)于因聯(lián)程航班接駁及后續(xù)轉(zhuǎn)機(jī)導(dǎo)致的行李延誤，以及由此為旅客造成的不便，深表歉意。”

Later that evening, Cathay Pacific responded, saying: "Cathay Pacific deeply apologizes for the baggage delay that occurred during the passenger's flight connection and for the inconvenience caused."

國(guó)泰航空方面指出，“該旅客原計(jì)劃由墨爾本經(jīng)香港飛往巴黎。因首段航班延誤，未能順利銜接后續(xù)航班，因此獲安排改經(jīng)曼徹斯特轉(zhuǎn)接其他航司前往巴黎，相關(guān)行李亦按既定流程交由后續(xù)航司轉(zhuǎn)運(yùn)。行李抵達(dá)曼徹斯特后，由于當(dāng)?shù)劂暯愚D(zhuǎn)運(yùn)過(guò)程問(wèn)題，未能及時(shí)裝載至后續(xù)航班前往巴黎。目前，經(jīng)與相關(guān)航空公司及機(jī)場(chǎng)方面密切溝通，已成功追蹤到該行李。我們將與旅客及相關(guān)航司協(xié)調(diào)后續(xù)運(yùn)輸安排，務(wù)求盡快將行李送交旅客。”

The airline said Wu had originally been scheduled to travel from Melbourne to Paris via Hong Kong. After a delay on the first flight caused him to miss his connection, he was rebooked via Manchester, where he transferred to another airline for the final leg to Paris. His baggage was transferred according to standard procedures, but after arriving in Manchester, a local transfer issue prevented it from being loaded onto the onward flight.

Cathay Pacific said it has since located the luggage through close coordination with the airlines and airport authorities involved.

國(guó)泰航空方面表示，“因行李延誤為旅客帶來(lái)的不便，我們?cè)俅紊畋砬敢狻?guó)泰航空始終重視每一位顧客的出行體驗(yàn)，我們將繼續(xù)跟進(jìn)，全力協(xié)助旅客作出妥善安排。”

"We will coordinate with the passenger and the carriers involved to arrange delivery of the baggage, and we are committed to returning it as soon as possible," the airline added.

國(guó)泰航空有限公司（Cathay Pacific Airways）創(chuàng)辦于1946年，總部設(shè)在香港大嶼山，是香港第一所提供民航服務(wù)的亞洲航空公司。

公開(kāi)資料顯示，吳尊，1979年10月10日出生于文萊，祖籍中國(guó)安徽，華語(yǔ)影視男演員、流行樂(lè)歌手。2005年，加入“飛輪海”組合正式出道。代表影視作品有《公主小妹》《花樣少年少女》《東方茱麗葉》等。

來(lái)源：齊魯晚報(bào) 澎湃新聞 都市現(xiàn)場(chǎng)

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